Support

Need technical help? Call our Customer Support Help Line on: 0845 649 29504

Hardware Support

We ensure all our suppliers are able to offer at least a 1 year and often up to 5 years return-to-base warranty. Where equipment is ‘mission critical’ we are able to offer On-Site repair and maintenance contracts with levels of service to fit both your budget and your needs. 

For printers we offer 4 hour and 8 response contracts. Follow this link for more information on printer maintenance contracts.

Portable terminals

If you have a Psion Tekllogix hand held terminal or Vehicle mounted terminal that you need to return for repair please book it through TEKNET, Psion Teklogix's own web site. If you already have a Teknet account with Psion Teklogix you can access directly here: Teknet

If you do not have a Teknet account please follow this link to apply for one: Teknet sign up

For all other terminals please click on the following link to book an RMA directly with our repair centre. If you have a maintenance contract for terminals and you wish to return a unit for repair please log in to your account using the login and password you were given with the contract details. Otherwise click on the Submit RMA link. Book an RMA

Software Support

Our support staff on the above number have knowledge of the ‘Off The Shelf’ products we sell and can talk you through most problems. Fax and Email are also valuable tools in providing you with help. Our web site provides all the latest versions of software and drivers that we support and can be downloaded at will.

Our bespoke software all comes with a three-month bug fix warranty. Our support staff have copies of all our bespoke software and can help you with problems free of charge during that time.

We have two offerings for our post warranty support contracts: Standard which includes telephone, fax and email support, and Premium which includes telephone, fax and email but also a ‘Dial In’ service.

Use the number above and call our customer support staff to find out how they can help you.

For more information call us now on 0845 649 2950 or visit our enquiry page.